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Last updated April 10, 2024
Privacy Policy | Terms and Conditions | Refunds and Returns Policy
Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your purchase must be unusable due to a technical error that cannot be resolved by our technical support team, such as inability to login and/or access materials due to faulty equipment or software failure on our end.
We do not offer cash refunds for our products; however, in certain circumstances you may be eligible for a credit that can be applied to the purchase of future courses with us. For further details, contact us using the form below.
We only replace or refund products if they are defective or damaged on our end. If, after working with our technical support team, you are still unable to access your product through no fault of ours, we reserve the option of giving you a credit for future purchases rather than issuing a refund.
To complete your return, we require a receipt or proof of purchase. Please save your receipt and send it along with your request for a refund. You may access your receipts through your My Account page. Click on the link labeled “Orders.”
Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your store credit will be processed and you will receive an email with a coupon code for the amount of your store credit.
Refunds for Live Webinars
Live webinars may only be refunded with a minimum 48-hour notice. Make sure you know the date and the time for the webinar. Our webinars are conducted based on Pacific Time. Refunds will not be issued due to misunderstanding the time/date of the seminar unless the error was on our part.
To ask for a cancellation at least 48 hours prior to a webinar, email chuck@mindfulecotherapy.com to request a refund and a cancellation.
If you cannot attend due to technical issues on your end, no refund will be issued. We may issue a store credit if warranted. Please be sure you read and follow the instructions for webinars carefully to avoid any confusion or misunderstanding. You may wish to review our FREE Orientation Course prior to attending any live webinars or taking any online homestudy courses. This orientation will guide you through the process of creating an account, ordering programs and courses with us, and navigating our website.
Late or missing refunds
If we have to issue you a refund for your payment due to technical issues with your credit card (such as identity theft or errors by your credit card company) we will send you an email notice letting you know when we have processed the refund. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the form below.
Sale items
If you purchased a product on sale, only the sale price will be credited to your account, should such a credit be warranted.
Contact us for questions related to refunds and returns using the form below.